AliExpress Customer Service
AliExpress Toll-Free Number:
AliExpress Customer Service Email:
mike@next-impulse.comAverage reply: (54 hours)
Expect replies: 24 hours, 7 days
Usually writes back @ 9:30am
AliExpress Online Live Chat:
http://www.aliexpress.com/help/contactus.htm?spm=2114.11010108.14.9.2m4lweAliExpress's Customer Service Help Page:
https://best.aliexpress.comThey are facing similar issues just as you are…
Check out if you can find the solution you need.
What happened: I was awaiting an item from AlieExpress and the seller wasn't posting any shipping updates for a while. Just today I got the first update that the sender canceled my order that I have been waiting for a long time. The seller was never reading or responding to any of my messages
What happened: I filed a dispute for a package that I didn't get they told me I had to get a letter from the post office did that sent it to him did everything they asked me to do and they still denied my refund I need my money now
What happened: The problem: My package hasn’t came and I want my money back. It’s been two weeks.
What happened: I received a defective product(battery juice blender)I would like to know what to do. My first reply is to pay a fee for phone call even it will be refunded.Also I don’t want to pay for shipping for it’s not worth it unless I will receive a prepaid label for shipping.My order was placed Aug ***** and I received it on time but only the juicer is defective:transaction ID**F*****P********,model DC*.*V,*SKU************. I would like your comment, my email : *****@***.com, first name is Anne.waiting for a reply.*Thank you.
What happened: hello, my first problem is I can no longer find my aliexpress account, I have no access data at all.*My name: *Karsten Breitkreuz*Adress: Vor den B*schen ******** Other (Germany)*my e-mail-adress: *****@***.com*or: *****@***.com**Account or password recovery doesn't work. So no verification code will be sent from you to the specified email address after notification.********************************************my last order from: August **, *****Your order reference number: *****************billing number: ****************My *nd problem, the shipment I received today is incomplete and I have to inform you about this via my account but I can't because logging in doesn't work as mentioned above.**The following item did not arrive: "Pokemon ros*gold karten box pikachu charizard arceus gold schwarz silber regenbogen englisch franz*sisch deutsch spanisch vstar vmax gx karte" ** price: € *,****I ask for quick help with both problems**nice Greets**Karsten Breitkreuz
What happened: hello, **my first problem is I can no longer find my aliexpress account, I have no access data at all.*My name: *Karsten Breitkreuz*Adress: Vor den B*schen ******** Other (Germany)*my e-mail-adress: *****@***.com*or: *****@***.com**Account or password recovery doesn't work. So no verification code will be sent from you to the specified email address after notification.********************************************my last order from: August **, *****Your order reference number: *****************billing number: ****************My *nd problem, the shipment I received today is incomplete and I have to inform you about this via my account but I can't because logging in doesn't work as mentioned above.**The following item did not arrive: "Pokemon ros*gold karten box pikachu charizard arceus gold schwarz silber regenbogen englisch franz*sisch deutsch spanisch vstar vmax gx karte" ** price: € *,****I ask for quick help with both problems**nice Greets**Karsten Breitkreuz
What happened: The problem: I placed an order but mistakenly tap on the confirm order while I didn’t receive the item
What are customer support channels for AliExpress?
AliExpress provides helpful channels like email, phone, live chat, help center, etc., for customers to receive support. The AliExpress customer service team also offers social media support for quick advice and solutions.
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Email: mike@next-impulse.com
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Phone: None
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Live Chat: http://www.aliexpress.com/help/contactus.htm?spm=2114.11010108.14.9.2m4lwe
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Help Center: https://best.aliexpress.com
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Facebook: https://www.facebook.com/AliExpress/
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Twitter: https://twitter.com/AliExpress_EN
What kind of support does AliExpress offer?
AliExpress offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, live chat, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the AliExpress customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
What is WorthEPenny's Relationship to AliExpress?
To put it simply, WorthEPenny is an independent third-party website that is not related to AliExpress. WorthEPenny provides free tools and resources to assist customers in reaching AliExpress customer service more efficiently, such as the AliExpress phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about AliExpress, as well as forums where AliExpress customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like AliExpress, it is not associated with or endorsed by AliExpress.
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